Form1 submssion...stuck on payment page

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ncgoober
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Joined: Fri Jul 25, 2014 10:20 pm

Form1 submssion...stuck on payment page

Post by ncgoober »

Submitted a Form1 SBR successfully in Dec2015

Submitting another one a week ago but the pop-up that comes up to enter credit card info is blank.
Been that way for me for a week+
Cleared cookies, reboots, tried in other browsers (same blank pop-up), have no ad-blocker, anybody have hints?

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JurassicJarhead
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Re: Form1 submssion...stuck on payment page

Post by JurassicJarhead »

I had to use Chrome to get through the website. If Chrome was one of the other browsers, never mind.
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Sithlord
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Re: Form1 submssion...stuck on payment page

Post by Sithlord »

I was able to submit payment Saturday evening using Firefox on Linux. There were no issues although it took it a few moments to actually bring up the dialog box (a minute maybe).

If you're using IE, try putting it into 'compatibility mode'....

Good luck!
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plant.one
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Re: Form1 submssion...stuck on payment page

Post by plant.one »

i used chrome and the process went smoothly for me from start to finish.

i did end up stuck at the most difficult part - waiting on my stamp!
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smustian
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Re: Form1 submssion...stuck on payment page

Post by smustian »

ncgoober wrote:Submitted a Form1 SBR successfully in Dec2015

Submitting another one a week ago but the pop-up that comes up to enter credit card info is blank.
Been that way for me for a week+
Cleared cookies, reboots, tried in other browsers (same blank pop-up), have no ad-blocker, anybody have hints?

Image
Submitted Form 1 last night and got then same screen. Use the "close" button and then hit "pay" button again. Worked for me using Firefox.
ncgoober
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Joined: Fri Jul 25, 2014 10:20 pm

Re: Form1 submssion...stuck on payment page

Post by ncgoober »

Thanks for all the suggestions guys.

My primary browser is Chrome and the ATF was throwing NullPointer errors at me in the past and was a no-go.
I've been using FF for doing all previous submits and what I was using FF for this bad page problem.

Went back to try chrome with Adblock paused from the browser window and got null pointer warnings again and no login.
Then I went into Chrome settings and did a hard disable on Adblock
Was then able to login and successfully complete and enter form. Yeah!

Final conclusions..... The website quality is exactly what I would expect from a government operation.
madmax
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Location: Colorado

Re: Form1 submssion...stuck on payment page

Post by madmax »

Identical issue for me today with Chrome (which has worked for several submissions in the past--might be the newest AdBlock is the problem), but switched to Edge (IE 11 not supported) and it worked fine.
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Netpackrat
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Re: Form1 submssion...stuck on payment page

Post by Netpackrat »

IMO paper forms are the way to go from now until 41F goes into effect, because a paper form can be corrected if ATF finds an error on it. An e-form cannot, and you have to start over and submit a new form. Given the current average wait time, any e-form submitted today will be either approved or rejected after the July 13 deadline. So if you have to submit a new form, it's a safe bet they will make you comply with the 41F requirements.

This is why I mailed off a set of paper forms for an SBR today rather than e-filing it like I have done with my previous Form 1 stuff. I'd rather suck up the month or so of additional wait, in order to have a form that can be corrected in case I made an error.
Bronko1975
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Re: Form1 submssion...stuck on payment page

Post by Bronko1975 »

I always have the same issue. I complete the form and upload my trust documents then hit save. I finish the payment step on my cellphone and it works every time. I did my last 4 form 1's this way
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